Last updated: 27 September 2026
Who we are and how to contact us
XLY Pack Factory operates this website at xlypackfactory.com. For questions about this notice or your information, email sales@xlypackfactory.com.
Information we collect
When you request a quote or contact us, you may provide your name, email address, company or brand, optional WhatsApp number, destination and postal code, packaging specifications, message, and artwork or reference files. Please avoid including personal information in uploaded files unless it is needed for your project.
The website and its security and measurement tools may also receive technical information such as IP address, browser and device details, pages visited, referral information, and cookie or similar identifiers.
How we use information
We use inquiry information to review your packaging requirements, prepare and follow up on quotations, discuss samples, production and delivery, and respond to your messages. Technical information helps us operate and protect the site and understand how visitors use it.
Cookies and Google measurement
This site loads Google measurement code. Google may use cookies or similar technologies to collect and process information about visits, such as pages viewed and interactions. See How Google uses information from sites or apps that use its services. You can manage or delete cookies in your browser and learn about the Google Analytics opt-out browser add-on. Some site functions may work differently if cookies are disabled.
Where information goes
Inquiry details are delivered to our sales team by email. Uploaded files may be held on the website server for review. We use service providers for website hosting, security, email delivery and measurement; they may process information to provide those services. Information may be processed in countries where our team or providers operate.
How long we keep information
We keep inquiry information and related files as long as needed to answer and manage the request, maintain relevant business records, and meet applicable obligations. The period depends on the project and our relationship with you. You can ask us to review or remove information that is no longer needed.
Your choices and requests
Email sales@xlypackfactory.com to request access to, correction of, or deletion of information you have given us, or to ask how it is used. We may need to verify a request and may retain information where required or permitted by applicable obligations.
Updates
We may revise this notice when website features or data practices change. The date at the top shows the latest version.